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Frequently Asked Questions


How do I reset my password if I forgot it?

If you are unable to log in successfully, use the FORGOT PASSWORD link under the login boxes. You will start the process that involves your being sent two seperate emails both of which require you to perform an action. If you complete the process successfully the second email will contain a new randomly generated password for your account.

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How to I change my password?

In the MEMBERS ONLY menu is a link to CHANGE MEMBER PASSWORD.

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I am unable to log in and I think I may have locked my account out. How do I fix that?

Patience. That is the only way to solve an account lockout. None of the officers can unlock a locked account. Simply wait 30 minutes and try again. You get five attempts before your account is locked out. If you try to log in before the 30 minutes passes the clock starts over.

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If my Membership has expred, can I still log in to the Fairfax VA H.O.G. Chapter web site?

A common reason you cannot log in to the Fairfax VA H.O.G. Chapter web site's MEMBERS ONLY area is that either your National H.O.G. OR your local Fairfax VA H.O.G. Chapter membership has expired. You must keep BOTH memberships current in order to access any MEMBERS ONLY privileged area of the Fairfax VA H.O.G. Chapter web site.

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I just downloaded the H-D app on my phone but do not see my membership card. How do I fix this?

If your HOG ID is linked to your H-D.com profile it will automatically be populated within the app. This means that you would have to log into H-D.com using the same username and password that you use in the app. Once you login through H-D.com, your membership number, card, and scannable barcode will be populated into your profile on the app.

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